During this webinar learn more about cutting-edge customer service from Girish Reddy, CTO at SpringML, Google Cloud Platform Premier Partner with Machine Learning Specialization.
You Will Learn
- How machine learning, natural language capabilities, and robotic process automation are changing the game in customer service scenarios for citizen engagement
- How machine learning and natural language understanding are used for common support requests
- How to get started in this AI journey for automated case routing for your organization
- How chatbots are helping automate service requests
- Why moving to voice- or image-enabled requests is the logical next step in leveraging machine learning