Improving Citizen Engagement using Machine Learning (Webinar)

Date(s) - 04/19/2018
1:00 pm - 2:00 pm


During this webinar learn more about cutting-edge customer service from Girish Reddy, CTO at SpringML, Google Cloud Platform Premier Partner with Machine Learning Specialization.

You Will Learn

  • How machine learning, natural language capabilities, and robotic process automation are changing the game in customer service scenarios for citizen engagement
  • How machine learning and natural language understanding are used for common support requests
  • How to get started in this AI journey for automated case routing for your organization
  • How chatbots are helping automate service requests
  • Why moving to voice- or image-enabled requests is the logical next step in leveraging machine learning