Automate Customer Service Support Using Einstein Bots

SpringML helps enterprises build the next level of customer services platform using Einstein Bots.

Introducing Healthcare (HLS) Payer Chatbot

Simulate instant & tailored conversations with your customers at scale

Creating a chatbot experience that is more human and less menu-driven

Smarter & personalized experiences using Salesforce data

Personalized customer experiences

Why Should Healthcare Industry Embrace AI-powered Chatbots?

The average patient spends a significant amount of time on finding the right health care center in their locality.

Patient engagement at hospitals is largely human-driven, which can be inefficient and error-prone at times.

 Small medical practices such as private clinics cannot afford the workforce or the resources to give their patients the time and attention they’d like.   

With so many medical practices competing for the same pool of patients, an effective medical practice website must ensure that potential patients don’t lose interest seconds after visiting the web site.  A modern medical website has to be ready with instant responses to questions and requests like: 

  • Need an appointment with a dermatologist.
  • Which health insurance providers do you accept?
  • What do these symptoms mean?

SpringML Inc., a leader in Salesforce Einstein implementation services, is proud to announce its Healthcare (HLS) Payer Chatbot to boost agent productivity and enable self-service for member questions.

Built on the Salesforce Platform, Healthcare (HLS) Payer Chatbot is currently available on AppExchange.

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