Contact Center AI

We help customers adopt next-generation technologies in customer service.

Our Expertise

Chatbot Deployment

We help customers build and deploy Google Dialogflow and Einstein Chatbots

IVR Integration

Integration of automated customer support with live agents.

Next Best Action

Recommend next best action and guidance to improve customer service

Our Capabilities

Topic Modeling

Understand customer intents and choice of words using topic modeling.

Intent Development

Automate frequently asked support requests using Dialogflow and enable virtual agents.

Call Analysis

Analyze historical calls and perform transcription to understand the sentiment and entities.

JLL's Building a Groundbreaking Workplace Platform

“SpringML helped us to build JiLL a groundbreaking workplace platform”

JLL

Representative Customers

Use Cases

Sentiment Analysis

Analyzing historical data and understand the customer sentiments

Automate common tasks

Deploy chatbots for common tasks to have live agents focus on high-value support tickets.

Historical Call transcription

Transcript and analyse historical data and find patterns

Sentiment Analysis

Analyzing historical data and understand the customer sentiments

Historical Call transcription

Transcript and analyse historical data and find patterns

Automate common tasks

Deploy chatbots for common tasks to have live agents focus on high-value support tickets.

Google Contact Center AI integration with Salesforce Service Cloud

In this demo, we showcase how to integrate Google Contact Center AI with Salesforce Service Cloud.

Let's Chat

We’re ready to help you realize the full benefits of Google Cloud.

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