Solutions

Improve Improper Payment Analytics Using Google Cloud

With states experiencing an overwhelming number of Unemployment Insurance Claims and Pandemic Unemployment Assistance Claims, it’s critical to have the correct systems in place to properly process those claims. Federal, State and Local government agencies must ensure that improper payments and fraudulent claims are flagged, assistance reaches the correct citizens in a timely manner, and agents …

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improper payments

Leveraging the Power of Snowflake : Real Time Loading from GCS

Continuing our series “Leveraging the Power of Snowflake”, this blog looks at how to load data in Snowflake  as soon as it appears in Google Cloud Storage (GCS).  The previous blogs discussed Snowflake’s unique architecture and features like zero-copy data cloning, dynamic caching, and data sharing in Leveraging the Power of Snowflake: Key Benefits and Architecture …

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Modernize Your Call Center and Enable Digital Equity Using Google Cloud CCAI

Government call centers are often inundated with requests, making it difficult for live agents to respond to each one in a timely manner. In the case of the City of San José, long wait times resulted in diminished customer service coupled with increased resident frustration, challenges meeting the needs of non-English speaking individuals, and live agent …

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Leveraging the Power of Snowflake – Key Benefits and Architecture

Snowflake is the newest competitor providing Elastic Data warehouse. This blog is an attempt to provide a simple and high-level understanding of Snowflake and its architecture. Key features are highlighted but not discussed in detail in this blog. Snowflake’s documentation is the best source for additional information. The best way to learn is to get your …

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Growing and empowering your knowledge at Salesforce with Geoff Rothman | Program Manager, Analytics at Salesforce

In this episode, we are speaking to Geoff Rothman, Analytics Program Manager at Salesforce. Geoff shares with us his journey at Salesforce and how key learnings of Tableau CRM gave way to helping businesses transform their business. Geoff shares best practices and tips on making yourself more valuable and promotable as an expert at Salesforce and …

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Geoff Rothman

Introduction to Data QnA in BigQuery

Data QnA is a new feature of BigQuery by Google Cloud which allows analytics using natural language questions on BigQuery data. This interactive feature allows the users to get their analytical questions answered without writing SQL or waiting for an analyst to create a report for them. Watch this demo video for more details
Data QnA

Salesforce Yearbook 2020

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SpringML Salesforce Yearbook 2020