Machine Learning

Machine Learning in Customer Service – Assisting Support Reps (CSRs)

Support reps will continue to be at the core of any customer service organization.  They provide the invaluable and irreplaceable human empathy and domain knowledge that help keep customer satisfaction at high levels.  In this post we will discuss a few areas where machine learning can assist these reps so that they can add more …

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How Machine Learning Can Help With Sales

This post is a summary of a webinar we recently hosted, “Boosting Sales Operations Efficiency with Machine Learning”. The 30 minute on-demand version can be viewed (no form fill required) on our Vimeo channel. Artificial intelligence has been posed as a solution to everything from self-driving cars to the Internet of Things—and now SpringML has …

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Revolutionizing Sales With A Poker Playing AI

Artificial Intelligence & Sales Forecasting Here’s a scenario that might be familiar to you: You’re on the phone with the purchasing rep at a large vendor. They’re making buying signs, but the process is starting to drag on. Are you seriously in contention, or would your time be better spend on fresh leads? If an …

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Machine Learning is Easy, then what is difficult?

In the whole Machine Learning development, model development is the easy and least time-consuming effort. Operationalization is the hardest and that’s where all projects are either failing or struggling to justify investment. It’s not a one time effort. Most Machine Learning projects start with access to existing data and particular use case to solve. The analogy I …

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On the Trail at Dreamforce – Data Science Goes Mainstream

It’s Dreamforce week, which is always a great time to connect with customers, meet new prospects and hear what’s on their minds. This week everyone is talking about how to become a data driven enterprise. Every company knows that data is a competitive advantage for their organization, but how they apply it is not as …

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