Piyush Malik

Artificial Intelligence: Automation or Augmentation

Science-fiction books and movies have long proposed the idea of a world influenced or dominated by “thinking” machines. Today, artificial intelligence, or AI, can be found in many of the technologies that you use in your day-to-day life. Whether it’s in creating UX-enhancing chatbots or preventing the next cybersecurity data breach, it’s clear that this cutting-edge …

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Intelligent Case Routing for CBRE

  Credit: Google All businesses which support users and customers, face a tremendous challenge – a deluge of inbound requests and issues whether general inquiries, customer service issues or specific product/service tickets.  As the business scales, it becomes humanly impossible to provide a quick response or resolution.  Customers are looking for faster turnaround time and intelligent …

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