Automated Customer Support

Problem

  • Support departments spend countless hours answering simple yet repetitive questions
  • Such tasks consume valuable time while keeping customers with more complex needs waiting for a response
  • Negatively impacts customer satisfaction ratings

Solution

  • Automated customer support with a chatbot that’s able to understand customer questions in plain English
  • Integrates with backend systems off record so that requests are resolved rather than simply creating a case

Benefits

  • Improved customer satisfaction
  • Faster and more efficient case handling