Chatbot Helps Customers Track Packages, Report Issues and Hold Mail

Have you ever thought about the logistics involved in shipping mailpieces? Let’s talk about doing that at scale. On average, the United States Postal Service processes 20.2 million mailpieces each hour, 336,649 each minute and 5,611 each second. It’s quite incredible to think about the systems, processes, and people involved to make this happen.

On average, the United States Postal Service processes 20.2 million mailpieces each hour, 336,649 each minute and 5,611 each second..”

This year I had the chance to attend the National Postal Forum (NPF) to present our Virtual Assistant chatbot demo at Google’s expo hall booth. The event attracts thousands of people nationwide from several different industries that work with the USPS. Here are some key takeaways from the event. Let’s start with the most popular question we were asked…

“Why is Google here?”

Google Cloud

It’s easy to think about Google in terms of their most popular products and services: Search, Gmail/G Suite, and Ads. The fact that many people asked what we were doing at the event is precisely why Google was there. And the answer was to help people see how to innovate and learn about what you can build on Google Cloud. It was truly eye-opening for many folks and led to several great conversations.

Lego Blocks – The best way to describe Google Cloud

At events like this, you have to be ready to quickly explain why you’re there and why it matters to the person you’re talking to. The second part is fairly easy once you have a general idea about the person’s business and their role.

Explaining all of Google Clouds capabilities, in brief, can be challenging. One of the best ways I’ve learned to describe Google Cloud to beginners, or people who have never explored it, is with an analogy of building with Legos blocks. Just like Legos, Google Cloud provides numerous products and services of different shapes and sizes that you can use to build amazing things with.

Google Cloud PlatformDreaming of what’s possible on Google Cloud

To help attendees think about innovation, there were three specific demos at the booth. Video Intelligence, Marketing Analytics, and Virtual Assistants (Chatbots). In this post, we will focus on the latter.

SpringML built a virtual assistant that conversationally takes commands verbally or via text input to help customers with things like tracking their package, reporting an issue (creating a support request on the backend), or placing a hold on their mail. You can also get a call to connect with a virtual agent and interact with the chatbot over the phone.

SpringML Virtual Assistant ChatbotThe impact of virtual assistants like this, both on the customer experience and cost savings, can be huge. You can help customers get the answers or help they need quicker than ever. And you’re also able to reduce inbound call volume for some of the most frequently asked questions, which has a direct impact on call center costs.

Interested?  Schedule Your Demo Today

This is just one possibility of what you can build on Google Cloud. Are you interested in taking advantage of this technology? Schedule a demo today or check out one of our upcoming webinars or reach out to us.

Schedule Your Demo Today

This is just one possibility of what you can build on Google Cloud. Are you interested in taking advantage of this technology? Schedule a demo today in the form below or check out one of our upcoming webinars or reach out to us.

Complete the form to schedule a demo of the Virtual Assistant Chatbot.
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